privacy policy

2. Information We Use to Provide the Service

2.1 Service Information

We collect information from and about our customers (“Customers”) and their users (“Users”) that is submitted to us in connection with their use of our Services. This includes, for example:

• Contact information (e.g., name, email address, telephone number, job title, employer, location) of Users and of business contacts submitted by Customers;

• Information about business contacts, customer lists or leads that our Customers upload to or input through the Service;

• Payment and billing information (if applicable) when a Customer purchases subscription-based Services;

• Any other information provided by our Customers or their Users to enable account set-up, verification, support or maintenance of the Services.

We refer to this collection as “Service Information”.

2.2 Usage Information

We automatically collect information when you visit our Website or use our Services (or open communications we send). This may include:

• Device and browser details, operating system, language, IP address, time zone, referring website;

• Information about your interactions with the Website or Service (such as pages visited, features used, clicks, movement);

• Cookies, web beacons, pixels, local storage, and other tracking technologies;

• For mobile devices (if applicable): device identifiers, geolocation, app usage data.

We refer to this collection as “Usage Information”.

2.3 Marketing Information

We collect personal data when you voluntarily provide it via forms on our Website (e.g., to request a demo, sign up for a newsletter, register for an event). Examples:

• Name, company, job title, work email address, phone number, country/state, content of your inquiry;

• Information from event participation, recordings, interviews, photographs, surveys.

We refer to this as “Marketing Information”.

2.4 Information from Third-Party Sources

We may also obtain information about you from third-party data providers, public sources (such as public APIs or the internet), or integration partners. We require lawfully-collected data from these providers. Where applicable, we may combine or derive new information (inferences, profiles) from the data we collect.

3. How We Use Your Information

3.1 Use of Service Information

We may use Service Information for the following purposes:

• To provide, operate, evaluate and improve our Services;

• To analyse usage, troubleshoot and support our Services;

• To verify identity, establish accounts and administer the Service;

• To develop new products, features or offerings;

• To send you updates, newsletters, or other communications (where permitted);

• To conduct marketing or advertising about our Services or business (when lawful to do so).

3.2 Use of Usage Information

We may use Usage Information for:

• Operating, administering, improving the Website and Services;

• Analytics and reporting;

• Advertising, including displaying tailored or retargeted ads;

• Troubleshooting, security, fraud prevention and other lawful business purposes.

3.3 Use of Marketing Information

We use Marketing Information to:

• Respond to your inquiries or requests;

• Send you communications you have opted into (email, text, newsletters);

• For any purpose disclosed at the time of collection.

3.4 Additional Uses

We may use Service, Usage or Marketing Information to:

• Keep our Services safe and secure;

• Investigate or take action regarding unlawful activities, suspected fraud or violations of our terms;

• Comply with legal obligations or protect rights, property or safety.

4. Sharing of Your Information

We may share the information we collect as follows:

• With service providers, vendors, technical infrastructure, payment processors, customer support, data enhancement or marketing partners;

• With our Customers (for example, business contacts submitted to our platform) as part of delivering our Services;

• With business partners or data partners in connection with developing new data services;

• With other companies in our corporate group;

• In connection with a merger, sale, reorganization, bankruptcy or other corporate change;

• When required by law or to respond to legal process; to protect rights, property or safety; or for other lawful reasons;

• In aggregated or anonymised form which cannot reasonably be used to identify you.

5. Cookies, Analytics & Advertising

We and our third-party vendors may use cookies, web beacons, tracking technologies and analytics to collect information about your interactions with our Website and Services, including to deliver and measure advertising, personalise content, and understand usage patterns.
You may opt out of certain types of advertising tracking via your browser settings or by visiting opt-out tools provided by advertising networks. Note that opting out of behavioural advertising does not mean you will not see ads—only that they will not be tailored using such tracking.

6. Your Choices & How to Remove Your Information

You may have the following choices:

• Update or correct your account information via the settings in your Service account (if applicable);

• For individuals whose data is included in our contributor database (if applicable): request suppression or removal of your information by contacting us;

• Request a report of the information we hold about you;

• Opt out of certain data processing, marketing communications or profiling where applicable by law.
  Please note that removing data from our systems may not affect data already held by our Customers or other external parties.

7. Security

We take the security of your personal data seriously and implement appropriate organisational and technical measures to protect it. However, no security system is perfect and we cannot guarantee absolute security. You can also help protect your data by:

• Using a strong, unique password and changing it periodically;

• Protecting the confidentiality of your login details;

• Accessing our Services only from devices with up-to-date operating systems and antivirus protection;

• Contacting us if you suspect unauthorized activity on your account.

8. International Data Transfers

Our Services and Website may be hosted and operated in [insert jurisdiction(s), e.g., United States]. If you are located in another country (including Europe, Asia, etc.), your personal data may be transferred to and processed in jurisdictions with different privacy laws. By using our Services or providing your information, you consent to such transfers.
Please ensure that you have all necessary rights and consents to transmit personal data to our jurisdiction(s).

9. European / UK / Other Territory Residents’ Rights

If you are located in the European Economic Area (EEA), United Kingdom, Switzerland or other jurisdictions with applicable data protection laws, you may have additional rights including:

• The right to access, correct, update or delete your personal data;

• The right to object to, restrict or withdraw consent for processing;

• The right to complain to a supervisory authority regarding our processing of your personal data;

• Other rights as required under applicable law.
  If we act as a data processor on behalf of a Customer, then you may need to exercise your rights through that Customer rather than directly with us.

10. Data Retention

We will retain your personal data for as long as it is necessary to provide the Services, fulfil contractual or legal obligations, resolve disputes, pursue legitimate business purposes, or until you request deletion (and we have no valid basis to retain it). When data is no longer needed, we securely delete or anonymise it.

11. Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our business, legal requirements or practices. We will post the updated policy on our Website and indicate the “Last Updated” date. If you disagree with the changes, you should cease use of our Services and, if applicable, delete your account.

12. Contact Us

If you have questions, comments or requests regarding this Privacy Policy or our privacy practices, please contact our privacy team at:

• Email: sales@carion.group

• Address: 228 Park Avenue South 228 Park Ave S PMB 33697 New York, NY 10003 US

• For residents of certain territories (EEA/UK/Switzerland): [insert representative contact if applicable]